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Privacy Policy

The subject of this data protection declaration is not only the processing of personal data when you visit our websites, but also our handling of your data if you are an interested party, customer, partner or supplier, or if you apply to iTernity. Moreover, we point out your rights and provide all necessary contact information.

Website Visitors

1. Use of Our Website

You can use www.iternity.com without providing any data. In certain forms, we name the respective purpose of the data processing. Data that you enter there will be transmitted in encrypted form.

1.1. Logging and Session Recognition

Each time you access a website, your browser transmits the following data: Your IP address, date and time, requested page, the website you previously visited, which browser and operating system you call up the page with and the languages stored in your browser. We record this data to ensure safe operation of our services (legal basis is Article 6(1) f GDPR). Our host stores your IP address in abbreviated form for 7 days. In addition, we store anonymous access statistics.


We use transient cookies (e.g. session ID) to recognize related requests. If you prohibit your browser from accepting these cookies, you will not be able to use some functions (e.g. login to the portal). Usually, your browser deletes these cookies when you close your browser. You can configure your browser settings according to your wishes and, for example, refuse to accept cookies. We would like to point out that you may not be able to use all the functions of this website in this case.

1.2. Google Maps and YouTube

We use several services from Google. Google's servers are located in the USA and are also subject to US law. We consider the integration of Google services as acceptable because Google has submitted to the requirements of the EU-US Privacy Shield and gave assurances both to the public and to us. Information about the autonomous processing of your data by Google can be found in Google's privacy policy.


We integrated Google Maps to display interactive maps. To this end, we use a 2-click solution so that data is only transmitted to Google when you interact with the map. Then Google processes technically necessary data (your IP address, our provider identification) also for their own purposes. We accept Google's contract of joint controllership.


On some pages we embed Youtube videos in a data-efficient way. The embedding contains our provider identification. YouTube therefore knows from which page the video is accessed. If you are logged into your YouTube account, YouTube will know that you are visiting our website. You can prevent this by logging out of YouTube.

1.3. Google Analytics and TagManager

We use Google Tag Manager on our websites to administer and trigger the analysis and tracking mechanisms described below. Tag Manager itself does not use cookies or collect or access personal data.


Google Analytics provides us with information about the age, gender and interests of website visitors. These come from Google and cannot be assigned to a specific person. If you identify yourself within a session (e.g. by logging in to the portal), we assign the analytics characteristics to you in order to offer you our products and services purposefully. Google Analytics uses JavaScript and persistent cookies for this purpose; we activated IP anonymization. According to Google, the IP address transmitted to Google Analytics is not merged with other Google data. The above data is stored by Google for 26 months. We agreed to Google's data processing contract.


You can prevent data collection by Google cookies if you install Google's browser deactivation add-on.

1.4. LinkedIn Conversion Tracking

In addition, we use JavaScript and cookies from LinkedIn to display advertisements relevant to you. We receive aggregated, anonymous reports about the advertisements played out and information about how you use our websites. LinkedIn, based in the USA, has submitted to the EU-US Privacy Shield. Please see LinkedIn's Privacy Policy for more information.

1.5. ClickDimensions

We use ClickDimensions to track your visit on our website and to analyze your interaction with our e-mails. If you, for example, click on a link in one of our marketing e-mails, this will be assigned to your surfing behavior. Cookies and tracking scripts are used to send the occurrences to the ClickDimensions servers in the EU. We import the data, which has been analyzed by ClickDimensions on our behalf, into our customer relationship data base (CRM). We use the aggregated information to raise the relevance of our e-mails and website, to optimize our marketing activities and to provide advertising based on interests. ClickDimensions, located in the USA, submitted to the EU-US privacy shield. Please see ClickDimensions’ privacy policy for more information.

1.6. Gartner

We embed a widget from Gartner which delivers our vendor-ID and is loaded directly at Gartner’s site from your browser. According to a statement from Gartner which has been submitted to us, the combination of your IP-address with our vendor-ID is solely used for the deliverance of the widget to you. The widget links to Gartners’ website. 

1.7. Twitter, Xing and LinkedIn

We only link to our presences at Twitter, Xing and LinkedIn. We do not embed social media widgets. However, we use LinkedIn conversion tracking, please see above.

1.8. Contact Form

When contacting us by e-mail or via our contact form, the data provided by you (your e-mail address as well as your first and last name, possibly further information provided by you) will be stored by us in order to answer your questions. We will delete the data that arises in this context after it is no longer required to be stored, or restrict processing if there are legal storage obligations.

1.9. Adjust your settings for analytics technologies

You did not yet accept extended analysis via Google Analytics and LinkedIn.

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You already gave your consent to extended analysis via Google Analytics and LinkedIn.

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Interested Parties, Customers and Partners

2. Interested Parties, Customers and Partners

2.1. B2B Master Data and Interests

Interested parties contact us directly, are selected as part of the market research or are transmitted by external service providers. We store the data of interested parties, customers and partners in a CRM system and inform them about our products and services. Here we consider and store the specific interests of the contacts. Through our e-mailings and our website, we capture and link the specific interests of our contacts. On this basis, we derive sales opportunities for our software solutions and advertise the contacts accordingly. For this purpose, we only use contact data where we can assume an interest in our products and services. Invalid contact data will be corrected or deleted. The legal basis is Article 6(1)f GDPR.


Due to the unlimited license for software solutions of iTernity GmbH, the master data will only be deleted upon request. Data of contacts and interested parties will be deleted at the latest when there is no business relationship 10 years after the first contact and when an interest in our products was expressed 10 years ago.


We process personal data of customers and partners as far as it is necessary to provide the contractual services. The legal basis is Article 6(1)b, f GDPR. For the purpose of contract implementation, personal data is passed on to third parties (e.g. mail order companies, payment service providers) that process the data in their own responsibility. Any further use shall only take place as far as permitted by law. Personal data will be stored as long as this is necessary for contract implementation. Legal storage obligations remain unaffected.

2.2. Support Portal

In the Support Portal we only store your profile information and only use it to process your tickets & requests.

2.3. Newsletter

If you would like to subscribe to one of our newsletters, we need a valid e-mail address and your name. We use both for advertising purposes until you unsubscribe from the newsletter. The legal basis is Article 6(1) a GDPR. Each newsletter contains an unsubscribe link. You can also object to the sending of our newsletters by sending an e-mail. We use ClickDimensions for newsletters, please see above.


3. Photos at Events

At our own events and at our booths we take photos for our own marketing and advertising purposes. These can be published in journals, in our printed materials, in our newsletters, on our website and in our social media channels. Our photographer is easily recognizable. We therefore assume that you accept the above-mentioned usage when you look into the camera. Photos of events will be used for advertising purposes for a maximum of 10 years, but will not be deleted from the photo archive. You can object to the promotional use at any time. If you do so, we will remove your named images from online media and our photo archive and will not use them in reprints. However, we will only recall already printed materials or photos submitted to a trade journal for special reasons.


4. Your Application to iTernity

When applying for a job with us, we need the following information to determine your suitability: name, date of birth, nationality, contact information, resume and credentials. Legal basis is Article 6(1)b GDPR in conjunction with § 26 German Federal Data Protection Act. This data is accessible to the personnel department and your future supervisors. Exceptions concern cases in which the legislator requires or provides for the data to be passed on (for example, within the scope of tax audits by the tax authorities or within the scope of application of the Money Laundering Act). A transfer abroad will only take place if you apply for a respective position.


If you apply to us via portals operated by third parties, we receive your data from the source to whom you have given your consent to the data transfer. For more information on data collection, please contact the relevant source.


As part of the application process, we will also check whether we can offer you another vacancy that matches your application. If we are interested in storing your application documents for a later date, we will ask you for your separate consent. Apart from that, we store your application data for a period of six months after completion of an unsuccessful application procedure, provided that this does not conflict with the legal storage obligations. The legal basis is Article 6(1)f GDPR.


5. Your Rights as a Data Subject

With regard to the personal data concerning you, you have the following rights under the relevant legal requirements:

  • Information and data portability
  • Revocation or objection to the processing
  • Correction of your data
  • Restriction of processing or deletion
  • Complaint to the Data Protection Regulatory Authority
Contact Details

6. Responsibility and Data Protection Officer

Responsible for the processing of your data is:


iTernity GmbH
Managing director: Ralf Steinemann
Heinrich-von-Stephan-Strasse 21
79100 Freiburg
E-Mail: info@iternity.com
Phone: +49 761 59034810


Please contact us, we will immediately take care of your request.


If you have any further questions regarding the processing of your personal data or require further information on the subject of data protection, you are also welcome to contact our data protection officer directly.


In addition, you can complain to the supervisory authority responsible for us:

Der Landesbeauftragte für den Datenschutz Baden-Württemberg
Königstraße 10a
70182 Stuttgart
E-Mail: poststelle@lfd.bwl.de
Phone: +49 711 6155410

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