iTernity Support

Under the support agreements iTernity offers its users comprehensive support at highest level. If you are interested in a demo version you can contact our support team.

Support-Hotline: +49 (0)761-3873 666

E-mail contact: support@iternity.com

Please note that new tickets can only be opened via the support center. To expedite your support case, please always email the support zip to Support@iTernity.com, using the most current iDiag tool.

Download the most current iDiag version

The diagnostic tool iDiag can be run on any iCAS server and automatically performs an extended system self-check. The result is automatically put in the support zip file, which can be saved. It provides the iCAS support team all the necessary debugging information.

For remote support you can make use of our support tool, which helps you to conduct tests or remote maintenance. Please coordinate this in advance with our support team.

Download remote support software